Refund and Cancellation
We believe in satisfying and delighting our customers. The product which we sell we belive that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
- If you have received a damaged product or the wrong item, please mail us at rankawatneeraj@gmail.com with your order number and a couple of pictures of the material within 2 Days of delivery.
- You can also contact our customer support no. +91 94296 92574 (11am - 6pm)
- We will replace the product as soon as possible or issue a store gift card if you need.
- At Krishna Saree, each product is quality-checked and verified before being shipped to the customer. However, we understand that manual errors can happen, so we offer to exchange the product or ship a new piece.
- The customer should ship the product back (we do not have reverse pick up at the moment and we are working on it) to our address and a courier charge of Rs.100 will be paid to the customer.
- Cash refund will not be given, only exchange
- Slightly color variation may possible in digital photo and reality therefor no exchange or return will be accepted
- Sale of clearance sale items as defined are final and will not be exchanged.
- Strictly no return or exchange can be made in stitched blouses, Ready to wear sarees, custom-made products, and made-on-order products which include but not restricted to artisanal handwork.
- NOTE - Kindly do not forget to make the 360° uncut opening video to claim any defect.
Do not like the product / Product not as per the picture shown:
- We understand that in some cases, you may not like the product you have received or feel that the product is different from what was shown. There might be several reasons for that. However, we have a strict 'NO RETURN' policy in such cases.
Beads and Sequences coming off:
- We hope that people who buy products with beads and sequences understand that it has a tendency to come off. Even with good handling and shipping, this cannot be avoided. Most of such problems can be avoided during stitching. Tailor can hide the part which has less sequences or he can fix it all together. Before returning the product please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive a similar product again.
